Our privacy statement

Doctor Sultan values your privacy. Please read about it.
If you have any questions, feel free to contact us.

Doctor-Sultan-Duyar-pediatrician-kinderarts@2x

Our privacy statement

Doctor Sultan values your privacy. Please read about it.

If you have any questions, feel free to contact us.

About this privacy statement

Dr. Sultan Duyar considers a careful handling of your personal data of great importance. Your personal data will be carefully processed and protected by us. You can rest assured that your data are safe with Dr. Sultan Duyar and that we adhere to the applicable laws.

In this privacy statement you can read what personal data we process from you, for what purposes, who is allowed to see your data, how we save your data, to whom we pass on your data and what influence you can exercise.

Personal data is any information that can be traced to a natural person. Personal data includes the following: your name, address, date of birth, telephone number, e-mail address and health information. We obtain this type of data from you when you come to us for an examination or treatment. Also when you visit the website of Dr. Sultan Duyar, you provide us with personal data in some cases.

Dr. Sultan Duyar may only process personal data about you if we have a legal basis for doing so. The legal bases for processing your personal data are:

  • The processing of your data is necessary for the performance of a contract (the treatment agreement)
  • The processing of your data is necessary to fulfill a legal obligation (e.g. Wet op Geneeskundige Behandelovereenkomst, Zorgverzekeringswet)
  • The processing of your data is necessary in view of the interests of the clinic.
  • Your consent

Dr. Sultan Duyar processes your personal data for the purpose of efficient and effective business operations, in particular in order to carry out the following activities:

  • General communication and consultation scheduling.
  • (name and address details, telephone, e-mail)
  • Proper and safe provision of care in accordance with the treatment agreement
  • (referral letter, comprehensive health questions, history, medication use, allergies etc. We record everything in a medical file)
  • Identification
  • (BSN number, type and number of proof of identity)
  • Declaration of the treatment at your health insurance company if applicable
  • (health insurer and policy number)
  • Invoicing for non-insured care
  • Measurement of treatment results and patient satisfaction
  • Fulfilling legal obligations
  • Scientific research

All care providers who are directly involved in your treatment have access to your data. This includes all information from laboratory and research data.

If you do not object, we will send your general practitioner/referrer a letter with the treatments carried out and/or advice for further care. Your pharmacist will receive a prescription for medication if needed. This information will be communicated via secure email systems/ given to you on paper.

If you are referred to another practitioner, they will receive a referral letter from us with relevant medical information.

We will bill the cost of your treatment to your health insurance company. The description of the treatment code or care activity contains medical information. Your BSN will also be passed on.

In special cases we are obliged to provide your personal data to authorities such as the police and the judicial authorities, the FIOD-ECD. We then first check the purpose and whether it meets the requirements set by law. We also follow the guidelines drawn up by the KNMG (Royal Dutch Society for the Advancement of Medicine) medical federation.

We report serious calamities to the Health Care and Youth Inspectorate. In the event of a possible outbreak of infectious diseases, we are obliged to pass on your details to the GGD.

Dr. Sultan Duyar will never pass on your data to a company or branch in a country outside the European Union.

To protect your privacy and the confidentiality of your data, we have taken appropriate technical and organizational measures.

Every employee is obliged to maintain confidentiality. This also applies to others hired or otherwise appointed by the clinic to perform work.

In addition to securing the systems, we also want to ensure that within the clinic not everyone has access to your data. Therefore, the systems in which patient information is stored are accessible only to employees for whom it is necessary for the performance of their duties that they have access.

Our electronic health care systems, which contain your medical data, are secured in various ways including access restrictions, logging, etc. We only work with systems and parties that meet the requirements of the NEN7510/ISO 27001. We also provide measures such as backups against data loss due to fire or theft.

With suppliers who process your data on our behalf, we have concluded processing agreements. These include security agreements. A processor may never use your data for other purposes.

Other examples:

Paper files are stored in locked cabinets and rooms that are fire resistant. (Think also of external storage)

We have established a code of conduct for employees and hired third parties.

Clinic is periodically subjected to privacy and security audits

All/some employees are trained in preventing security incidents and use the reporting code data leakage in case, despite all measures, your data has been misused.

exchange systems, encrypted e-mail traffic.

Dr. Sultan Duyar does not keep your data longer than is necessary for the purposes for which your data is processed and than is permitted by law. How long certain data is kept depends on the nature of the data and may be different for each purpose.

We must keep your medical records for 20 years, for billing/declaration data the retention period is 7 years.

Visiting the website of doctorsultan.com
When you visit our website, we register your IP address, visitor data and we place cookies. Below you can read what we use these data for.

On the websites of Dr. Sultan Duyar general visit data is kept, such as the most visited pages. With this information we can further optimize the layout on our website. This data can also be used to put more targeted information on the site. This allows us to further improve our services. We also register how visitors click through the website of Dr. Sultan Duyar. This data is only stored and processed internally. They are used for statistical analyses of visitor behavior, for fraud prevention and to make personalized offers.

We use cookies on this website. A cookie is a simple small file that is sent with pages from this website and stored by your browser on your hard drive of your computer.

With your permission, we place “tracking cookies” on your computer. We use these cookies to keep track of the pages you visit in order to build up a profile of your online behaviour. This profile is not linked to your name, address, email address and the like, but only to tailor advertisements to your profile so that they are as relevant to you as possible.

Through our website, a cookie is placed by the American company Google, as part of the “Analytics” service. We use this service to track and get reports about how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google’s behalf. We have no influence on this. The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transmitted to and stored by Google on servers in the United States.

To protect your privacy and the confidentiality of your data, we have taken appropriate technical and organizational measures.

Every employee is obliged to maintain confidentiality. This also applies to others hired or otherwise appointed by the clinic to perform work.

In addition to securing the systems, we also want to ensure that within the clinic not everyone has access to your data. Therefore, the systems in which patient information is stored are accessible only to employees for whom it is necessary for the performance of their duties that they have access.

Our electronic health care systems, which contain your medical data, are secured in various ways including access restrictions, logging, etc. We only work with systems and parties that meet the requirements of the NEN7510/ISO 27001. We also provide measures such as backups against data loss due to fire or theft.

With suppliers who process your data on our behalf, we have concluded processing agreements. These include security agreements. A processor may never use your data for other purposes.

Other examples:

  • Paper files are stored in locked cabinets and rooms that are fire resistant. (Think also of external storage)
  • We have established a code of conduct for employees and hired third parties.
  • Clinic is periodically subjected to privacy and security audits
  • All/some employees are trained in preventing security incidents and use the reporting code data leakage in case, despite all measures, your data has been misused.
  • Exchange systems, encrypted e-mail traffic.

Dr. Sultan Duyar does not keep your data longer than is necessary for the purposes for which your data is processed and than is permitted by law. How long certain data is kept depends on the nature of the data and may be different for each purpose.

We must keep your medical records for 20 years, for billing/declaration data the retention period is 7 years.

Visiting the website of doctorsultan.com

  • 30 days

When you visit our website, we register your IP address, visitor data and we place cookies.

We use cookies on this website. A cookie is a simple small file that is sent with pages from this website and stored by your browser on your hard drive of your computer.

With your permission, we place “tracking cookies” on your computer. We use these cookies to keep track of the pages you visit in order to build up a profile of your online behaviour. This profile is not linked to your name, address, email address, etc., but only to make your visit to our website as pleasant and relevant as possible.

Information
You are entitled to information about what data we process about you, what we do with it, who we are and with whom we share it and about the rights you have and how you can influence them. We do this by means of this privacy statement which you can find on our website.

Inspection of and copies of your data
Are you a client/patient of Dr. Sultan Duyar and would you like to see which of your personal data we have? Then you can use your ‘Right of inspection’. You can also request a copy of (part of) your file.

Please note: Specific rules apply in the case of underage patients. In short this means:

  • Parents/legal representatives can exercise all rights of their children up to 12 years of age
  • Children between 12 and 16 years of age must be involved in providing access to and copies of medical records.
  • Parents/legal representatives of children from 16 years of age have no rights, unless their child has given explicit permission.

For specific cases, we follow the KNMG-directive “Dealing with medical data” and the KNMG-wegwijzer “Toestemming en informatie bij behandeling van minderjarigen“.

Right to rectification
You have the right to have data corrected if your data is incorrect or incomplete. You also have the right to have the data amended if the data is not relevant for the purpose for which we are processing it, or if your data has been processed by us in violation of a legal requirement.

Right to erasure of data
In addition, you have the right to have certain data deleted. For example, if your data is no longer needed for the purposes for which we received it, you object to the processing or if your data has been processed by us unlawfully. Nevertheless, we cannot always delete all requested data, because we are (or may be) obliged to retain certain data about you.

Right to restriction of processing
The right to restriction means that we are not allowed to process your personal data (temporarily) or to modify it. This occurs if you dispute the accuracy of the data, if you believe that the personal data is no longer needed for the purposes or if you believe that the processing of your personal data by Dr. Sultan Duyar is unlawful.

Right to object
You can object to the processing of your personal data by Dr. Sultan Duyar if your personal data is used for purposes other than those necessary for the performance of a contract or necessary for compliance with a legal obligation.

Right to data portability
If you have provided us with your personal data yourself, you have the right to data portability in certain cases. This means that we will provide your data to you in a structured, common and machine-readable manner, when you request it from us.

If you want to exercise your rights, you can contact us using the contact details below or by sending a letter to us, stating your name, address and telephone number. A postage stamp is not required. We will respond to your request within one month.

We ask you to identify yourself by means of a valid identification document. This allows us to verify that we are providing the personal data to the correct person.

Excessive requests regarding the provision of information may be rejected by us. Excessive requests are those where, for example, you contact us with requests for information in excess of the average and necessary.

Reporting incidents
If it unexpectedly transpires that something has not gone right with the protection of your personal data, or we suspect that this is the case, we will report this to the Personal Data Authority. If the incident has adverse or negative consequences for you, we will let you know as soon as possible.

Supervision of the processing of personal data
The rules on protecting your personal data are laid down in the General Data Protection Regulation. The Personal Data Authority (AP) supervises compliance with this law.

If you believe that the provisions of this privacy statement are not or not sufficiently respected by us you have the right to submit a complaint to the AP. The contact details of the AP are:

Authoriteit persoonsgegevens
Bezuidenhoutseweg 30
2594 AV The Hague
0900-2001201

Dr. Sultan Duyar may update this privacy statement. The last change was on 1 June 2022. The most recent version can always be found at this website: www.kindmedischcentrum.nl

Do you have any questions or comments about our Privacy Statement? Please feel free to contact us, visit our contact page here.

What parents say about
Dr. Sultan

Yolanthe-Cabau-Xess-Xava-dokter-Sultan-kinderarts-pediatrician

“Doctor Sultan is an incredibly sweet doctor to my little son Xess. He feels comfortable with her and she reassures him.

She explains very clearly and well what is going on and has a very nice way of communicating. we love doctor Sultan!”

Yolanthe Cabau, Los Angeles, USA
ozcan-family-review-doctor-sultan-duyar

“We met Dr. Sultan at a time when we were constantly trying new doctors for our daughter, but each time we were disappointed with the service we received and lost hope.

Her pediatric approach, examination techniques, and especially the pediatric approach that we see in many doctors in Turkey, far from the habit of prescribing medication at every opportunity, evaluating the baby through its own natural development and the sense of trust she gave us thanks to her treatment and care-centered approach, she impressed us very much in our first experience.

Especially after our first appointment, I will never forget that peaceful moment when my wife and I looked at each other and said that we finally found the doctor we were looking for.”

The Ozcan family, London, UK

“Dr. Duyar is the sweetest doctor you can have for your children.
She is always there for you, listens to both parents and child.

She is very empathetic, calm, knowledgeable, involved, dedicated and firm. Our children never minded a visit to the pediatrician, even when they needed a shot.

Dr. Duyar made them feel at ease at all times.”

Bouchra van Persie, The Netherlands

As a family, we live abroad and it turned out that it is not always easy to find a good pediatrician. For this reason, I am very happy to know Doctor Sultan.

Even if I go to see a doctor I always contact her right after to ask for a second opinion. She answers quickly and easily and is always very precise (asking for different photos, and videos).

What I especially appreciate is that she is reluctant to prescribe antibiotics and other strong medications when it’s not absolutely necessary.

Thank you a lot for all the times you helped us, Sultan!”

The Arslan family, Germany

“If you are looking for a loving, caring and knowledgeable pediatrician, you are on the right spot.

I met Sultan when she had her own chic clinic in one of the most prestigious complex in Istanbul. Her patients, I mean the kids, loved her. The parents were sure that they were in good hands, all the way.

She knows what she’s doing and all she wants is to build healthy generations. Trust her and you’ll love her.”

Eczacı (pharmacist), Zorlu Center Eczanesi, Istanbul

“We had an online consultation with Sultan for my 4-month-old baby.

I liked her approach because she didn’t create any stress for the condition of the baby but still pointed out what type of attention is needed.

She is a very polite person, and makes you feel comfortable to reach out to her for anything you need”

Family, Portugal

What parents say about Dr. Sultan

Yolanthe-Cabau-Xess-Xava-dokter-Sultan-kinderarts-pediatrician

“Doctor Sultan is an incredibly sweet doctor to my little son Xess. He feels comfortable with her and she reassures him.

She explains very clearly and well what is going on and has a very nice way of communicating. we love doctor Sultan!”

Yolanthe Cabau, Los Angeles, USA
ozcan-family-review-doctor-sultan-duyar

“We met Dr. Sultan at a time when we were constantly trying new doctors for our daughter, but each time we were disappointed with the service we received and lost hope.

Her pediatric approach, examination techniques, and especially the pediatric approach that we see in many doctors in Turkey, far from the habit of prescribing medication at every opportunity, evaluating the baby through its own natural development and the sense of trust she gave us thanks to her treatment and care-centered approach, she impressed us very much in our first experience.

Especially after our first appointment, I will never forget that peaceful moment when my wife and I looked at each other and said that we finally found the doctor we were looking for.”

The Ozcan family, London, UK

“Dr. Duyar is the sweetest doctor you can have for your children.
She is always there for you, listens to both parents and child.

She is very empathetic, calm, knowledgeable, involved, dedicated and firm. Our children never minded a visit to the pediatrician, even when they needed a shot.

Dr. Duyar made them feel at ease at all times.”

Bouchra van Persie, The Netherlands

As a family, we live abroad and it turned out that it is not always easy to find a good pediatrician. For this reason, I am very happy to know Doctor Sultan.

Even if I go to see a doctor I always contact her right after to ask for a second opinion. She answers quickly and easily and is always very precise (asking for different photos, and videos).

What I especially appreciate is that she is reluctant to prescribe antibiotics and other strong medications when it’s not absolutely necessary.

Thank you a lot for all the times you helped us, Sultan!”

The Arslan family, Germany

“If you are looking for a loving, caring and knowledgeable pediatrician, you are on the right spot.

I met Sultan when she had her own chic clinic in one of the most prestigious complex in Istanbul. Her patients, I mean the kids, loved her. The parents were sure that they were in good hands, all the way.

She knows what she’s doing and all she wants is to build healthy generations. Trust her and you’ll love her.”

Eczacı (pharmacist), Zorlu Center Eczanesi, Istanbul

“We had an online consultation with Sultan for my 4-month-old baby.

I liked her approach because she didn’t create any stress for the condition of the baby but still pointed out what type of attention is needed.

She is a very polite person, and makes you feel comfortable to reach out to her for anything you need”

Family, Portugal